- Trips are reliant on weather conditions. The company reserves the right to cancel trips due to bad weather and any other unfavourable circumstance at the skipper’s discretion. Clients will be duly notified of trip cancellation as soon as the decision has been taken.
- When the paid trips are canceled because of the above circumstances, clients will either be refunded or given the opportunity to reschedule.
- Clients must arrive 30 minutes before departure, otherwise, the booking will be canceled without a refund.
- Group bookings (more than 5 people) will only be confirmed upon full payment. If canceled, or the number of clients changes, the office must be notified at least 48 hours before departure. Cancellation terms apply.
REFUND & CANCELLATION POLICY
- The company will only refund when the skipper cancels because of bad weather.
- No refunds or no-charge rescheduled trips will be allowed for no whale sightings on a trip.
Cancellation by clients:
- NO REFUNDSΒ if canceled 24 hours before the trip
- NO REFUNDS for No-Shows
- NO REFUNDS for Private Charters if canceled 72 hours before the trip
- 50% of the trip cost payable for group bookings ( more than 5 people) after 30 days of the booking date
Cancellation Policy by Company:
- FULL REFUND: If the company cancels because of the weather ( Only at the discretion of the skipper)
- NO REFUNDS: Cancellation 24 hours before the trip.
- NO REFUNDS: Private Charters cancellation 72 hours before the trip
- NO REFUNDS: If there are no whale sightings on a trip.
This cancellation Policy is at the discretion of HermanusWhale Watchers, should there be otherwise agreed.
Arrival times:
Arrival time is 30 mins before the trip.
